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FASTag has made toll payments easier for vehicle owners by allowing the toll amount to be deducted electronically. However, losing your FASTag or having it stolen can create a security concern, especially when the tag is linked to a bank account or digital wallet. If your FASTag is lost or stolen, it is important to deactivate it as soon as possible. Here are the key steps you should follow to prevent unauthorised toll deductions.

 

The first thing you should do after losing your FASTag is contact the bank or service provider that issued it. Call the official customer care number and report that your FASTag has been lost or stolen. The bank can help you block or hotlist the FASTag so that it cannot be used for further toll payments. If you do not remember your FASTag provider's customer care number, you can also contact the NHAI FASTag helpline at 1033 for assistance with blocking or hotlisting the tag.

Many FASTag providers also allow customers to manage their tags through their official mobile apps or websites. If calling customer care is inconvenient, you can try blocking the tag online. Log in to the official app or web portal associated with your FASTag account. Go to the FASTag section and look for options such as Manage FASTag, Block, Deactivate or a similar option.

 

Select the reason for deactivation, such as lost or stolen, and follow the instructions provided by the service provider. The exact menu names may vary between banks and FASTag providers.

If your FASTag has been stolen, filing a police complaint can also be an important step. This becomes particularly relevant if the FASTag was stolen along with your vehicle or other belongings. Keeping a copy of the police complaint can help establish that the FASTag was no longer in your possession. It may also be required by the issuing bank when you request a replacement FASTag.

Once the old FASTag has been blocked, you can contact your bank or FASTag provider to request a replacement. Before getting a new tag, make sure that the previous FASTag has been successfully deactivated. This helps prevent the old tag from being used for toll transactions. If there is any balance remaining in the old FASTag account, ask the issuing bank about the applicable process for transferring or refunding the balance. The exact procedure can depend on the provider and account status.

A FASTag is connected to a digital payment system, so a lost or stolen tag should not simply be ignored. Blocking it quickly can reduce the risk of unauthorised transactions and ensure that the old tag is no longer active. Vehicle owners should also keep their registered mobile number and FASTag account details updated. This makes it easier to contact the issuing bank and manage the account when required.

 

If your FASTag is lost or stolen, remember the basic steps: contact the issuing bank, block or deactivate the tag, file a police complaint where appropriate, and request a replacement FASTag. Acting quickly can help protect your account and avoid unnecessary complications.